Returns & Refunds Policy

Returns & Refunds Policy

At Habeebi, we are committed to ensuring that every order meets our standards of quality and arrives in excellent condition. If you receive a product that is damaged, defective, incorrect, or missing, please contact our Customer Support team within 48 hours of delivery.

To request a return, replacement, exchange, or refund, please provide:

  • Your order number

  • Clear photos or videos showing the issue, where applicable

  • A brief description of the concern

Once your request has been reviewed and approved, our Customer Support team will guide you through the next steps.

Return Eligibility

To qualify for a return, the product must meet the following requirements:

  • Be unused, unworn, and in its original condition

  • Include the original packaging, tags, accessories, and any accompanying items

  • Be accompanied by a valid proof of purchase or order number

For hygiene and safety reasons, products that have been opened or used are generally not eligible for return or exchange, unless the product is damaged, defective, or affected by a verified manufacturing fault.

Products that have been used, washed, altered, damaged after delivery, or returned without prior authorization may not be accepted.

Refunds & Exchanges

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund or exchange request.

If your request is approved:

  • Refunds will be processed through the original payment method, where applicable.

  • Please allow 5–10 business days for us to process an approved refund after the returned product has been received and inspected.

  • Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

  • Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit, or another appropriate resolution.

For products that arrive damaged, defective, incorrect, or incomplete, Habeebi will review the matter and work with you to provide an appropriate replacement, refund, or other suitable resolution.

No-Refund Policy

Habeebi operates a No-Refund Policy, except in exceptional circumstances approved by our Customer Support team, such as:

  • A verified manufacturing defect

  • A product being unavailable or out of stock after the order has been confirmed

  • An incorrect product being delivered

  • A product arriving damaged or defective

Where a refund is not applicable, we may provide store credit or an exchange, subject to the circumstances and product availability.

Cash refunds are not available.

Shipping and delivery charges are non-refundable, unless otherwise required by applicable law.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photographic or video evidence of the issue.

If a return is approved, our Customer Support team will provide the applicable return instructions.

Where the return is required to be arranged by the customer, the product should be sent using a traceable and reliable delivery service, such as a recognized courier or registered post.

Return Process

To initiate a return, exchange, or eligible refund:

  1. Contact our Customer Support team within 48 hours of delivery, where applicable.

  2. Provide your order number and relevant photos or videos.

  3. Wait for confirmation and return authorization from our team.

  4. Follow the return instructions provided by Customer Support.

  5. Once received, the product will be inspected to determine eligibility.

  6. If approved, the applicable replacement, exchange, store credit, or refund will be processed.

Products returned without prior approval may not be accepted.

Return Address

Head Office
Unit 705–708
1776 O’Connor Drive
Toronto, Ontario, Canada

Contact Us

For assistance with returns, exchanges, refunds, damaged products, or order-related concerns, please contact our Customer Support team with your order number and relevant details.

Email: info@habeebiinternational.com
Phone: +14374845537
Response Time: Within 1–2 business days